Do we ship to the USA?
Yes, we do ship to the United States of America.
Is shipping free?
Shipping is free with orders over CAN $50.00. Orders under CAN $50.00 will have a CAN $5.00 shipping and handling fee added to their order.
How are orders shipped?
Orders are shipped via Canada Post, from Langley, BC, within 3-5 business days.
Registered Airmail or Tracking Number?
Orders are shipped by registered air mail or with a tracking code.
For express shipping, please contact us at
email@example.com prior to your order, for a price quote and processing times.
What is the estimated time of arrival of your purchase order?
3-7 business days.
What is our refund policy?
If for any reason, you are not satisfied with your order, we will accept returns for refund or exchange within 7 days after your purchase date.
Is the initial shipping fee refundable?
We do not refund initial shipping fees unless we made an error or the product arrived damaged.
How do we return items?
We only accept refund returns via Canada or the US Postal System.
Please refer to the Shipping and Refund Section for more information.
Who pays for return shipping fees?
Return shipping fees are the responsibility of the buyer.
Please note packages could take up to 21 business days to arrive back to us, not including custom delays.
If you are returning the package for an exchange, please note that applicable shipping fees will apply, unless we made an error and sent an incorrect product.